- Returns and Exchanges
An exchange of product will only be accepted with a Sarynakey™ approved Return Authorization (RA) Number. To obtain an RA Number, please contact our Customer Service Department and fill out the Return Authorization Form (RAF).
- Enclose a copy of your completed RAF along with the unused portion of the product and place it inside your package.
- Pack the items carefully to avoid damage in transit.
- Please address your package to:
Sarynakey Customer Service/ RA#________
Moshe Beker street Rishon Lesion Israel
Please Note: Only products purchased from our sarynakey™ website may be exchanged. All exchanges must be approved by a sarynakey™ Customer Service Representative and accompanied with a sarynakey™ Return Authorization Form that will serve as your packing slip. Return Authorizations expire after 30 days. All exchanges will be subject to a fifteen percent (15%) shipping and handling fee.
For your protection and to ensure prompt delivery, we recommend that you send the return via an insured method which can be tracked in the case of loss (i.e. UPS or insured Parcel Post).
Shipping fees are non-refundable. In the case of damaged items, please contact us immediately for assistance. Additional information can be found below in the section “Damaged Items”. If you have any questions about exchanges, please contact our Customer Service Department at Damaged Items
When your order arrives, please inspect the carton for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear; however, if damage occurred to the item(s) in your shipment, please contact us immediately at tel;972-3-7900098
Please provide the order number along with your email address and phone number for fastest service. To assure prompt resolution, please retain the shipping box, packing materials and the damaged items for inspection by the carrier.